Offer

for the conclusion of a contract for the retail sale of goods

Novosibirsk, 06.12.2022

This document is a proposal to conclude a contract for the retail sale of goods remotely (hereinafter referred to as the Contract).
In accordance with Articles 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation
This offer is a public offer addressed to individuals and legal entities (hereinafter referred to as the offer).

Terms
1.1. Buyer is a natural or legal person who intends to order the seller’s goods.
1.2. Seller – OOO NPP FILLIN
1.3. Website – https://www.fillin.pro/
1.4. Order is a notification from the buyer for the purchase of goods sent to the seller in accordance with the procedure established by the Offer.
1.5. Shopping cart – a list of goods selected by the buyer for the purpose of their further purchase.
1.6. Delivery service is an organization (Russian Post, SDEK, PEC, Business Lines Group of Companies) that delivers goods directly from the seller to the buyer.
1.7. Acceptance is the buyer’s full and unconditional agreement with the terms of the offer and the buyer’s confirmation that its terms are accepted without any or reservations, restrictions, and fully comply with his will, needs, and requirements.
Subject and general provisions
2.1. The seller undertakes to transfer to the buyer the goods, the name, quantity, and assortment of which are indicated on the website, and the buyer undertakes to accept the goods and pay for them a certain amount of money indicated on the website.
2.2. Acceptance is recognized as any of the following actions:
full payment for the seller’s goods , receipt by the seller of the buyer’s notification of the intention to conclude
Contract.
2.3. The Seller has the right to change the terms of the offer on the website, the new version The offer will apply to orders placed after it is posted on the website.
The order processing procedure
3.1. Orders are accepted in accordance with the work schedule indicated on the website.
3.2. Registered and unregistered buyers can place an order on the website.
3.3. The buyer who has registered on the website receives individual identification by providing access to his personal account.
3.4. Making an order consists of the following steps:
go to the website section — “catalog” , select the desired product and add it to the cart to send the generated order to the seller by clicking the “place an order” button, log into your personal account on the website or specify your personal information: last name, first name, patronymic, delivery address, contact phone number, email address , select the delivery method and payment method.
3.5. The seller’s obligations to transfer the goods and other obligations related to the transfer of the goods arise from the moment the seller confirms his ability to fulfill his obligations.
3.6. The Seller confirms the order within 2 business days from the date of receipt customer’s messages about the intention to order the product by their contact phone number or e-mail.
3.7. The Seller informs the Buyer of the unique order number, which allows the buyer to receive information about the concluded Contract.
Order payment
4.1. The product is paid for on the terms of 100% advance payment at the prices indicated on the website.
4.2. The price of the ordered product is not subject to change, including if, after receiving a notification from the buyer about the order of the product, the seller has set discounts for this product.
4.3. If the buyer has not made an advance payment in the invoice specified by the seller, the order is subject to cancellation.
4.4. Payment for the product is made in rubles.
4.5. The cost of goods delivery and postage is not included in the price of the product and is calculated individually based on its price, order amount, dimensions and delivery address.
4.6. The cost of the goods does not include the commission charged by banks or payment systems for making the payment, and is paid by the buyer independently.
4.7. With any payment method, the goods are transferred to the buyer only after his full payment, as well as the cost of goods delivery services, unless otherwise agreed by the parties additionally.
4.8. The Buyer has the right to provide the Seller with a confirmation of payment for prompt order processing.
4.9. In case of technical failures when paying for the goods, the buyer must contact the bank serving him or the payment system through which the payment is made to resolve the problems.
Order delivery
5.1. Delivery is carried out according to the rates applicable in the delivery service.
5.2. Ownership rights and the risk of accidental death, loss or damage The goods are transferred from the seller to the buyer from the moment the goods are transferred to the delivery service.
5.3. The obligation to transfer the goods to the buyer is considered fulfilled from the moment the goods are handed over to the delivery service.
5.4. Upon receipt of the order, the buyer is obliged to check the appearance, integrity of the packaging and the quantity of the goods.
5.5. Delivery is carried out to the address specified by the buyer when placing the order.
5.6. The Buyer has the right to receive the goods independently when choosing the delivery method by pickup.
5.7. Pickup is carried out at the address: Novosibirsk, Dobrolyubova St., D.16 to 1 in accordance with the operating mode indicated on the website.
5.8. If the order was placed with the status “under the order”, then the product it is sent after its manufacture and notifying the buyer of the readiness of the product.
5.9. The buyer is notified of the upcoming delivery by the delivery service by calling the contact phone number or by sending an email to the email address specified by the buyer when placing the order.
5.10. The delivered goods are transferred to the buyer, and in the absence of the buyer – to any person who provided information about the order number.
5.11. In order to receive the goods, the buyer must:
ensure his presence or the presence of another person for the acceptance of the goods at the address specified by the buyer when placing the order, and ensure the acceptance of the goods. in the event that the goods were delivered within the time limits agreed by the parties, but the goods were not delivered to the buyer due to his fault, the subsequent delivery is carried out within the new time limits agreed with
the seller, after the buyer pays the cost of goods delivery services and other costs that the seller must incur for re-delivery.
Presentation of claims by the buyer
6.1. After signing the documents certifying the transfer of the goods (invoice, acceptance certificate or other similar document), claims to external defects of the goods, their quantity, completeness and presentation are not accepted, except for hidden defects.
6.2. If the quantity does not match and the goods are incomplete
6.2.1. If the seller has transferred a smaller quantity of goods to the buyer in violation of the Contract, the buyer has the right either to demand the transfer of the missing quantity of goods, or to refuse the transferred of the product and demand a refund of the amount of money paid.
6.2.2. If the buyer receives an order where an error has been made in the configuration, the buyer must immediately notify the seller.
6.2.3. If the buyer accepts the goods in an amount exceeding that specified in the order, the additional accepted goods will be paid for at the price indicated on the website for this product.
6.2.4. If the buyer does not accept the goods, as well as if the quantity does not match or the goods are incomplete, the seller shall bear the cost of delivery of the goods.
6.3. If the product does not match the image on the website:
6.3.1. The Seller has the right to demonstrate with the help of illustrations, photographs and video materials the possibilities of filling the goods and their characteristics, this demonstration does not indicate a certain completeness of the product and is solely for informational purposes.
6.3.2. Depending on the color rendering properties of the product image on the devices from which the site is opened, the lighting when shooting the product , and other conditions, the product received by the buyer may have different shades of color than on the site.
6.3.3. The discrepancy between the appearance and completeness of the received product and the images on the website is not an indicator of inadequate product quality.
6.3.4. The buyer is obliged to carefully read the product card, which specifies the completeness of the product, color and other characteristics.
6.4. In case of improper product quality
6.4.1. If defects, damages or unsatisfactory quality are found, the buyer has the right to contact the seller to evaluate and eliminate defects in any store representative office, using the contact information provided on the website.
6.4.2. The product is accepted in its pure form without signs of biological contamination
6.4.3. The Buyer has the right to:
to demand the replacement of the goods with an identical or similar product with an appropriate recalculation of the purchase price , to demand a proportionate reduction in the purchase price , to demand the gratuitous elimination of defects in the goods or reimbursement of the costs of correcting them , to cancel the Contract and to demand a refund of the amount paid for the goods, subject to the return of the goods.
6.4.4. Expenses for the refund of the amount paid by the buyer in In accordance with the Contract, the seller is responsible for the goods of inadequate quality, as well as the shipping costs. To reimburse the costs , the buyer sends the seller a copy or photo of the receipt confirming his expenses.
6.4.5. In case of a request for replacement or refund, the seller is obliged to make a decision on replacement / refund within 7 days from the date of receipt of the goods from the buyer, and if necessary, additional quality control of such goods by the seller – within 20 days.
6.4.6. If the seller does not have any documents at the time of submitting the claim. The goods required for the replacement must be replaced within one month from the date of such a request.
6.4.7. In the event of a dispute about the causes of defects in the goods, the seller is obliged to conduct an expert examination of the goods.
6.4.8. If, as a result of the examination of the goods, it is established that its defects arose due to circumstances for which the seller is not responsible, the buyer is obliged to reimburse the seller for the costs of conducting the examination, as well as the associated costs of storing and transporting the goods.
6.5. With proper product quality
6.5.1. The Buyer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods — within 7 days.
6.5.2. Expenses for the refund of the amount paid by the buyer, The delivery of the goods, as well as other costs incurred due to the return, for the goods of proper quality, is borne by the buyer.
6.5.3. In case of return of the goods (including through courier delivery, by mail, self-delivery of the goods), the risk of accidental loss /damage to the goods is borne by the buyer until the moment
the goods are handed over to the seller.
6.5.4. Return of the goods of proper quality is possible provided that it was not in use, is fully equipped,
and its trademark is preserved appearance, consumer properties, original packaging.
6.6. The buyer has no right to refuse goods of proper quality having individually defined properties if the specified goods can be used exclusively by the consumer purchasing them.
General provisions on the refund of funds

7.1.1. The buyer’s request for a refund is sent to the seller’s email address.
7.1.2. The application shall specify:
last name, first name, patronymic of the buyer (his representative) , passport data of the buyer (INN/OGRN of the legal entity, OGRNIP IP) amount of funds to be refunded order payment date order
number reasons for the refund of funds bank details for the refund of funds signature of the buyer (his representative).
7.1.3. If a representative acts on behalf of the buyer, the seller must a duly executed power of attorney
or other document confirming his authority in accordance with the legislation of the Russian Federation must be submitted.
7.1.4. The Seller has the right to return the funds if there are legal grounds for this according to the bank details from which the order was paid, including by canceling the previous transaction.
7.1.5. The deadline for crediting funds to the buyer’s bank account will depend on the terms of the bank in which it is opened, and its violation is the full responsibility of the relevant bank.
7.1.6. The Seller undertakes to return the funds within 10 days from the date of receipt of the relevant buyer’s application and delivery of the returned goods to the seller.
Guarantees
8.1. The Seller guarantees the high quality and reliability of the goods (body armor, clothing and equipment) and provides them with indefinite warranty support, subject to compliance with the rules of operation of the goods.
8.2. If the product or its components are out of order or damaged due to the buyer’s fault, the buyer is advised to contact the nearest repair shop for this product or the seller. The repair costs are at the expense of the buyer.
8.3. By purchasing the product at a discount due to its defects (defects), the buyer loses the right to refer to them in the future.
8.4. The protective characteristics of the product do not guarantee 100% protection from injury.
8.5. The Seller does not guarantee the compatibility of the product with other goods and does not
provides services for the installation of additional parts in the product.
8.6. The purchase of additional parts of the product implies that the buyer has the necessary skills and confident knowledge of their compatibility.
Responsibility
9.1. The Buyer is solely responsible for the negative consequences that have arisen as a result of incorrect filling of the order, including incorrect indication of personal data, incomplete or unreliable information.
9.2. The Seller is not responsible for observing the delivery time of the goods by the delivery services. The seller will facilitate the proper fulfillment by the delivery services of their obligations regarding delivery dates.
9.3. The Seller is not responsible for any damage caused as a result of improper use by the buyer of the goods purchased on the website.
9.4. The transfer of access to the personal account by the buyer to third parties is prohibited, the buyer is solely responsible for all possible negative consequences of such transfer to third parties.
Force majeure circumstances (force majeure)
10.1. The Parties are released from liability for partial or complete non-fulfillment of obligations in the event that such non-fulfillment was a direct result of circumstances of force majeure (force majeure)
that arose after the conclusion of the Contract, as a result of events of an extraordinary nature, namely: fire, flood, hurricane and earthquake, or the imposition by state authorities of restrictions on the activities of either party and other similar circumstances, if these circumstances The parties could neither have foreseen nor prevented it by reasonable measures.
10.2. About the occurrence of such circumstances within 5 working days from the date When they occur, the party is obliged to notify the other party to its e-mail address.
10.3. A party that has not notified the other party of the impossibility of fulfilling its obligations under the Agreement loses the right to refer to such impossibility.
Dispute resolution

11.1. The Parties recognize the legal force of e-mails and
documents sent by e-mail specified in the Contract details, and recognize them as equivalent to
paper documents signed with a handwritten signature.
11.2. The party who has disagreements has the right to send to the other party pre-trial claim by e-mail, registered mail by Russian Post. The buyer can also submit a claim to the seller by express at the address: Novosibirsk, Dobrolyubova str., 16, room 1.
11.3. The applicable law in dispute resolution is the law of the Russian Federation.
11.4. Claims are considered by the parties within 10 working days from the date of their receipt, unless another period is provided for by the legislation of the Russian Federation.
11.5. In case of non-settlement of disputes, they are subject to consideration in court.
11.6. If the buyer is an individual entrepreneur or as a legal entity, disputes are resolved in the Arbitration Court of the Novosibirsk region.
11.7. If the buyer is an individual, jurisdiction is determined in accordance with the legislation of the Russian Federation.
Details of the Seller
NPP FILLIN LLC
TIN 5406996575
OGRN 1185476101678
Current account: 40702810206500002806
Bank: POINT OF PJSC OTKRITIE FC BANK
BIC: 044525999
Correspondent account: 30101810845250000999
+7 (383) 258-73-22
info@fillin.pro